The open-source ticketing system built for agents
Built by a former support agent. Finally: a tool agents love using, with the flexibility companies need to self-host and customize.
Your Customers' Pain
Slow responses from overworked agents
Inconsistent answers due to poor tooling
Frustration when issues bounce between teams
Your Company's Pain
High recurring SaaS costs
Vendor lock-in makes switching painful
Hard to customize workflows to your needs
Your Team's Pain
Too many clicks to resolve a simple ticket
Slow, clunky interfaces waste your time
Workflows optimized for managers, not agents
What we're building
For Your Customers
- Faster response times
- Clearer, more accurate answers
- Happier support interactions
For Your Company
- Open-source & self-hosted
- Customizable pipelines & tags
- Own your data, no lock-in
For Your Team
- Lightning-fast ticket UI
- Keyboard shortcuts & automation
- Built for everyday agent workflow
Be an Early Partner
Become a founding user — help shape Satellite CX with your feedback